Frequently Asked Questions
Can't find what you're looking for? Contact our customer support team
Can't find what you're looking for? Contact our customer support team
Exact Fuel was developed by athletes to solve the 'one-size-fits-all' problem. Our ratio of sodium, potassium, calcium, and magnesium is designed to mirror actual sweat loss profiles during high-intensity endurance blocks, helping you stabilize power and prevent bonking without the sugar spikes of generic sports drinks.
Once you subscribe to the drink mix, our systems automatically link your account. Please allow up to 24 hours for your Premium status to activate in the Exact Fuel app. Ensure you sign into the app using the same email address you used for your order.
This is where the 'Exact' part comes in. Instead of guessing with a single-serve stick, use the Exact Fuel app to calculate your personalized 'Scoop Recommendation' based on your unique sweat rate, the current weather, and your planned workout intensity.
We recommend starting with 16 oz of water for every 2 scoops. However, because our formula is sugar-free and uses natural strawberry flavoring, you can easily dilute it more or less to match your specific taste preference without affecting the electrolyte count.
We value transparency over everything. You can manage your delivery frequency, pause your shipments, or cancel at any time through our secure Stripe Subscription Portal. You’ll find a direct link to your portal in every order confirmation email.
No. Exact Fuel is 100% sugar-free and contains no artificial colors or unnecessary fillers. We use natural strawberry flavoring and stevia to ensure you're only putting performance-grade ingredients into your body.
Exact Fuel currently offers seamless integration with Strava. By pulling your historical heart rate, power, and pace data, our engine creates a more accurate metabolic profile to predict your future hydration needs.
Our AI engine analyzes your unique sweat rate against real-time weather data (temperature and humidity) and your planned workout intensity. It then calculates the 'Exact' number of scoops needed to match your predicted fluid and electrolyte loss.
Yes. Every active subscriber of the Exact Fuel Electrolyte Mix receives full access to the App Premium features ($3.99/mo value) at no extra cost. Your premium status is automatically activated within 24 hours of your first purchase.
You get unrestricted access to the entire Exact Fuel ecosystem—including predictive modeling and Strava sync—for two weeks. If it’s not for you, you can cancel directly through your app store settings at any time during the trial.
Absolutely. As a team with a background in Computer Science, we prioritize data integrity. Your training and metabolic data are used solely to calibrate your personal fueling models and are never shared or sold to third parties.
While the app is optimized for our specific 500mg sodium ratio, the sweat-rate predictions and hydration tracking can provide valuable insights for any athlete. However, for the most accurate 'Scoop' results, we recommend using the integrated system.
Yes. While the app uses GPS for outdoor weather modeling, you can manually set your indoor environment 'intensity' and 'ambient temperature' on plans to receive accurate fueling strategies for trainer or treadmill sessions.